Privacy policy

Last updated: February 2026

1. Data Controller

  • Identity: Kronnect Technologies SL
  • NIF: B72388283
  • Postal address: Avenida de la Libertad 38A, 11500 El Puerto de Santa María, Spain
  • Email: contact@kronnect.com

Kronnect Technologies SL is the data controller for personal data processed through this online store (store.kronnect.com). We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and Spanish data protection law (LOPDGDD).

2. Data We Collect

When you visit or make a purchase from this store, we collect the following information:

  • Account information: name, email address, and password when you create an account.
  • Order information: billing address, shipping address, payment details, and purchase history when you place an order.
  • Device information: your IP address, browser type, operating system, and referring URLs, collected automatically when you browse the store.
  • Analytics data: pages visited, time spent on pages, and navigation patterns, collected through cookies and analytics tools (see Section 6).

We do not collect sensitive personal data (health, religion, political opinions, etc.).

3. How We Use Your Data

We process your personal data for the following purposes:

  • Fulfilling orders — to process payments, deliver digital products, and provide purchase confirmations and invoices.
  • Customer support — to respond to your inquiries and resolve issues related to your purchases.
  • Communication — to send order updates, product announcements, and, if you subscribe, our newsletter. You can unsubscribe at any time.
  • Store improvement — to understand how customers use the store and improve the shopping experience.
  • Legal compliance — to meet tax, accounting, and other legal obligations.

4. Legal Basis for Processing

We process personal data under the following legal bases (GDPR Article 6):

  • Contractual necessity — when you make a purchase, we need your data to fulfill the order.
  • Consent — when you subscribe to our newsletter or accept optional cookies.
  • Legitimate interest — to improve our store and prevent fraud.
  • Legal obligation — where required by tax or commercial law.

5. Payment Processing

Payments are processed securely by Shopify Payments and third-party payment providers (PayPal, Apple Pay, Google Pay, and others). We do not store your full credit card number or payment credentials. Payment processing is subject to:

6. Cookies

This store uses cookies that fall into four categories, managed through the cookie consent banner displayed when you first visit:

  • Strictly necessary — essential for the store to function (cart, checkout, session). These do not require consent.
  • Functionality — remember your preferences such as language and region.
  • Analytics — help us understand how visitors use the store (e.g., Google Analytics). These cookies collect anonymous, aggregated data and are only set with your consent.
  • Marketing — used by Shopify to deliver relevant product recommendations. Only set with your consent.

You can change your cookie preferences at any time through the cookie settings link in the store footer. For detailed information about cookies set by Shopify, see Shopify's cookie policy.

7. Third-Party Services

This store is hosted on Shopify. Your data is stored on Shopify's servers and is subject to Shopify's privacy policy and data processing addendum.

We may also use:

8. Data Transfers

Shopify and other service providers may process your data outside the European Economic Area (EEA). Where this occurs, appropriate safeguards are in place (such as Standard Contractual Clauses) to ensure your data is protected in accordance with GDPR.

9. Data Retention

  • Order data: retained as required by Spanish tax and commercial law (minimum 5 years for invoices).
  • Account data: retained until you delete your account.
  • Analytics data: retained in aggregated, anonymized form.
  • Newsletter subscribers: retained until you unsubscribe.

10. Your Rights

Under GDPR, you have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Erase your data (“right to be forgotten”).
  • Restrict processing.
  • Port your data to another controller.
  • Object to processing.
  • Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at contact@kronnect.com or by post to: Kronnect Technologies SL, Avenida de la Libertad 38A, 11500 El Puerto de Santa María, Spain. You must sufficiently identify yourself in your request. If we have reasonable doubts about your identity, we may request additional information to confirm it.

If you feel your rights have not been adequately addressed, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD), C/ Jorge Juan 6, 28001 Madrid — www.aepd.es.

11. Other Kronnect Services

This policy covers only the Kronnect Store (store.kronnect.com). For information about data processing on our main website, documentation, and support forum, please see the Kronnect website privacy policy.

12. Updates to This Policy

We may update this privacy policy from time to time. You can always check this page for the latest version.