Frequently Asked Questions
Licensing & Usage
Q: What exactly do I get when I purchase a Personal/Small Studios license?
A: You receive a perpetual license for one developer to use the asset commercially in unlimited projects. The license covers the specific asset pack you purchase and includes all future updates for that pack.
Q: Can I use these assets in commercial games I plan to sell?
A: Yes! All our licenses (Personal, Enterprise, and Educational partnerships) include full commercial usage rights. You can use our assets in games you sell, client projects, and any commercial applications. Please read the Terms of Use for more details.
Q: What does "Own Forever" mean?
A: Once you purchase an asset, you have permanent access to download and use it. Even if we discontinue the asset or close our store, your license remains valid forever. You'll also receive all future updates to that asset at no additional cost.
Q: I'm a solo developer. Which license do I need?
A: Our Personal & Small Studios license is perfect for solo developers and small teams. You need one license per developer who will be working with the asset code.
Technical Support & Updates
Q: Do you provide technical support?
A: Yes! As a courtesy to improve user experience, we provide free community support through our Discord server and Web Forum for all customers. This includes help with implementation, pre-purchasing questions, and general guidance. Please note that while we're committed to helping our community, support is provided as a free service and not a guaranteed right with purchase. Enterprise customers receive priority support with faster response times and dedicated channels.
Q: How often do you update your assets?
A: We regularly update our assets to ensure compatibility with new Unity versions and to add new features based on user feedback. All updates are free for existing license holders.
Q: What Unity versions are supported?
A: Each asset page lists the supported Unity versions. We typically support the current LTS version and recent stable releases. When new Unity versions are released, we update our assets accordingly.
Q: What happens if I encounter bugs or issues?
A: Report any bugs through our Web Forum, Discord server, or by email with details about your setup. We actively fix reported issues and release updates. Most critical bugs are addressed within days.
Enterprise & Team Usage
Q: When do I need an Enterprise license?
A: Choose Enterprise if you have 5 or more developers who need to access the same asset, or if you need priority support regardless of team size. Enterprise licenses include unlimited seats for your organization.
Q: Can I upgrade from Personal to Enterprise later?
A: Yes! Contact us and we'll help you upgrade. You'll only pay the difference between license tiers.
Q: What's included with "Priority Support"?
A: Enterprise customers get faster response times (typically within 24 hours), direct communication channels, and priority consideration for feature requests and custom modifications.
Educational & Partnerships
Q: How does the Educational partnership work?
A: Educational institutions can become partners to receive free licenses for teaching purposes, exclusive promotions for students, and recognition on our partners page. This helps students learn with professional-grade tools.
Q: Can students use these assets in their portfolio projects?
A: Yes! Student projects created with our assets (whether through educational partnerships or personal licenses) can be used in portfolios and even published commercially.
Security & Trust
Q: Is it safe to purchase from your store?
A: Absolutely. Our store is hosted on Shopify, which is used by thousands of businesses around the world and provides enterprise-grade security. We've been serving the Unity community for years with thousands of satisfied customers. Check our reviews and community presence for verification.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods through Shopify's secure payment system.
Q: Do you store my payment information?
A: No, we don't have access to or store any payment information. All payment data is handled exclusively by Shopify's secure payment processing system, ensuring your financial information remains protected.
Q: What's your refund policy?
A: We offer refunds within 15 days of purchase if the asset doesn't work as advertised or has critical issues we cannot resolve. Contact us with specific details about any problems.
Asset Quality & Performance
Q: How do I know your assets are high quality?
A: All our assets go through rigorous testing before release. We provide documentation, example scenes, and maintain them actively. You can also check reviews and our reputation in the Unity community.
Q: Will these assets impact my game's performance?
A: Our assets are designed with performance in mind and we provide optimization guidelines in each asset documentation page. Many of our assets are used in published games with excellent performance.
Q: Do you provide source code?
A: Yes, you get full source code access with your license, allowing you to modify and customize the assets for your specific needs.
Our Store & Unity Asset Store
Q: Is this the same as the Unity Asset Store?
A: No, our store is independent from the Unity Asset Store. Purchases on our store are not linked to the Unity Asset Store, and licenses cannot be transferred between stores. This means purchases from our store won't appear in Unity's Package Manager.
Q: How do I download and access my purchased assets?
A: After purchase, you'll receive an email with your receipt and a download link for immediate access. For ongoing access to all versions, sign up at https://kronnect.com/support where you can access any previous, current, and future versions of your purchased assets, including beta versions. You'll also get notified of new updates as they're released. Our packages are downloaded from the support forum and can be easily imported into your Unity project by right-clicking in the Project window and selecting "Import Package > Custom Package".
Getting Started
Q: I'm new to Unity. Can I use these assets?
A: Most of our assets include documentation and example scenes to help you get started. For extensive documentation about our assets, visit https://kronnect.com/guides. You can also find additional tutorials and demonstrations on our YouTube channel at https://www.youtube.com/@kronnect. We also encourage joining our Discord server to get in touch with our community where you can ask any questions and share your progress. However, some basic Unity knowledge is recommended. We also provide support through our Discord and Web Forum if you get stuck.