At Kronnect, we’re passionate about creating high-quality assets that help you bring your game visions to life faster and more beautifully. To get the absolute most out of our tools, and Unity in general, here are some practical recommendations based on years of development, user feedback, and support interactions.
1. Always Use the Latest LTS Version of Unity and Update Your Assets
If your project is still in active development, make it a habit to work with the latest Long-Term Support (LTS) version of Unity. As of early 2026, Unity 6.3 LTS is the most recent and recommended LTS release, offering significant performance improvements, stability fixes, and better platform support compared to earlier versions.
LTS releases focus on incremental enhancements, bug fixes, and reliability across all target platforms. Staying current gives you access to the best possible optimizations when profiling, debugging, and shipping your game.
The same principle applies to our assets: always keep them updated to the latest version available on the Asset Store. We take great care to maintain backward compatibility and incorporate thousands of user reports to refine every detail. Each update delivers a smoother, more reliable experience.
When an update might affect existing behavior, we document it clearly in the Release Notes. Make it a quick habit: read the release notes every time you update. It only takes a minute and can save hours of debugging.
2. Efficient Support: How to Get the Fastest and Best Help
Most support requests we receive fall into a few common categories. Here’s how to resolve issues quickly or help us resolve them even faster when needed.
Installation, Setup, or Build Issues
Many problems disappear after a quick review of the Documentation folder included with every asset. Our installation and quick-start guides are designed to get you up and running in minutes. Check them first, they’re there to save you time.
We've also developed a tool, “Kronnect Hub” to solve the most common mistakes and configurations for URP:
Performance Optimization
Our assets include a wide range of quality/performance sliders and toggles so you can find the perfect balance for your target hardware. Most packages come with an online guide that includes a dedicated Performance Tips section with detailed explanations and recommendations.
In addition, almost every exposed option in the Inspector includes descriptive tooltips - hover over them to understand exactly what each setting does.
Repro Projects — The Gold Standard for Complex Issues
When you encounter a blocking bug or something we can’t immediately understand from a description, the most effective way to get help is to provide a minimal reproducible project (repro).
How to create one:
- Start a brand-new Unity project using the latest LTS version.
- Import only the latest version of our asset.
- Add the minimal scripts, prefabs, scenes, or settings needed to reproduce the issue.
- Once the problem occurs reliably, close Unity, delete the Library folder (to reduce file size), zip the project, and upload it to Google Drive, Dropbox, or any file-sharing service.
- Send the download link to repro@kronnect.com.
Repros allow us to see your exact configuration and quickly identify interactions with other packages or project-specific settings. Vague descriptions, screenshots, or short videos often miss critical details - a clean repro is far more efficient.
Community Support on Discord
We run a vibrant Discord server where the community helps each other daily. Before asking, please:
- Read the documentation and FAQ section.
- Try the performance tips and Inspector options.
Many questions have already been answered there. Following these steps helps keep the server useful for everyone and reduces repetition of documented information.
We prioritize repro-based reports because they’re the fastest path to a solution. Thank you in advance for helping us help you efficiently.
3. Understanding Our Update Types
Thanks to your constant feedback, we release updates frequently. Here’s what the different types mean for you:
Silent Updates
Minor tweaks, small fixes, or tiny improvements that don’t warrant notification. These replace the current version quietly on the Asset Store. You get them automatically when updating for any reason. We avoid spamming emails for tiny changes - and minimize unnecessary import risk across millions of installations.
Normal Updates (Semantic Versioning: x.y.z)
z = bug fixes or small improvements
y = notable new features without breaking changes
x = major (but usually non-breaking) enhancements
You’ll receive an Asset Store email for these. If you’re in development, updating is almost always recommended. In production, review the release notes carefully and decide whether the benefits outweigh any re-testing effort. If your current version performs perfectly, you can safely wait for your next project iteration.
Major Updates
Significant redesigns, new algorithms, many new features - sometimes with breaking changes. We work hard to make upgrades as painless as possible (often providing upgrade guides or compatibility layers).
Major versions are rare - usually only when Unity makes sweeping changes or we create something truly groundbreaking.
We never follow a strict “annual major version” policy. When we do release one, previous versions typically continue receiving critical fixes for many years, covering the full LTS lifecycle of the compatible Unity version.
If you ever see an asset marked as deprecated, don’t worry: it simply means no further feature updates. You can continue using it indefinitely in your projects.
Discord Access Note
To keep the server focused on legitimate users and prevent piracy abuse, we require proof of purchase (invoice or receipt number) for private channel access. It’s a free community service run by real people with families and normal schedules - responses aren’t instant, but the community (and we) are very active. For guaranteed, definitive answers on asset issues, repros remain the most reliable channel.
Final Thoughts
Thank you for being part of the Kronnect community. We love hearing how you use our assets, what amazing games or apps you’re building, and what features you’d like to see next.
We do this because we genuinely enjoy creating tools that empower developers like you to realize your dreams. Your feedback drives every update, big and small.
Here’s to many more beautiful worlds built together.
Happy developing!
—The Kronnect Team
